Return & Refund Policy

Refund Policy

At Vanta Professional Study LTD, we are committed to providing high-quality educational services and a positive learning experience. If you are not satisfied with your course purchase or enrollment, we are here to help.

1. Refund Eligibility

Refund Window

You may request a refund within 30 days from the date of purchase. Refund requests submitted after this period may not be eligible for approval.

Service Condition

To qualify for a refund, the purchased course or educational service must not have been fully completed, substantially accessed, or extensively used.

Proof of Purchase

A valid order confirmation, receipt, or order number is required to process any refund request.

Refund Request Process

All refund requests must be submitted by contacting our support team at service@VantaProfessional.com.

Unauthorized payment disputes or chargebacks initiated without first contacting us may delay or affect the review of your refund request.

2. Non-Refundable Purchases

Refunds are generally not available for the following:

  • Courses or services clearly marked as "Non-Refundable" or "Final Sale" at the time of purchase.

  • Refund requests submitted after the applicable refund period has expired.

  • Courses that have been fully completed or substantially accessed.

  • Digital learning materials that have already been downloaded or delivered.

  • Services that have been partially or fully provided.

3. Refund Process

Submit Your Request

Please contact service@VantaProfessional.com and provide:

  • Your order number

  • Course name or enrollment details

  • The reason for your refund request

Review Process

Our support team will review your request to determine whether it meets our refund eligibility requirements.

Approval & Processing

If your request is approved, your refund will be issued to your original payment method within 3–5 business days.

4. Refund Method & Processing Time

  • Refunds are issued only to the original payment method used for the purchase.

  • Depending on your bank or payment provider, it may take an additional 3–10 business days for the funds to appear in your account.

  • Processing times may vary between financial institutions and payment providers.

5. Late or Missing Refunds

If you have not yet received your refund, please:

  • Check your bank account or payment method again.

  • Contact your bank or payment provider, as additional processing time may be required.

  • If the refund still has not been received after the expected timeframe, please contact service@VantaProfessional.com for further assistance.

6. Service Issues & Technical Problems

If you experience any of the following:

  • Course access issues

  • Missing or incomplete course content

  • Technical problems with our learning platform

Please contact us within 7 days of discovering the issue so that we can investigate and provide assistance as quickly as possible.

7. Contact Information

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us:

Vanta Professional Study LTD

Address:
201 W 8th St #3119
Pueblo, CO 81003
United States

Email:
service@VantaProfessional.com

Website:
VantaProfessional.com